> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wetracked.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to disable the data-share of Facebook & Instagram app via Shopify?

| How to disable the data-share of Facebook & Instagram app via Shopify?

We do not recommended using other tracking applications that also send data back to Ads Manager. This includes tracking apps provided directly by the ad platforms themselves. (e.g Facebook & Instagram, TikTok, Pinterest and etc)

To prevent over-tracking issues—which can result in inaccurate reporting and affect ad performance—we strongly advise disabling your Pixel on any other tracking apps.

| In this guide, we’ll walk you through the step-by-step process of disabling the data-sharing feature in the Facebook & Instagram app.
This ensures your Pixel is only sending data through wetracked.io, helping you avoid over-tracking issues.

1. **Go to your Shopify store and open Settings**
Log in to your Shopify admin and click on **Settings** in the lower-left corner.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/6/6/a1668bda1c6d3000/1-facebook_p7odqy.jpg)
2. **Select Apps & Sales Channels:**
From the Settings menu, click **Apps & Sales Channels**. Here you will find the **Facebook & Instagram app** listed.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/6/6/a1668bda1c6d3000/image_1f70f6i.png)
3. **Open the Facebook & Instagram App:**
* Click the **Facebook & Instagram** app icon and select **Open Sales Channel**.
* Or, click the three dots beside it and choose **Open Sales Channel** from the options.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/6/6/a1668bda1c6d3000/3fb_1mg46an.jpg)
4. **Go to App Settings:**
Once the app opens, navigate directly to the **Settings** section.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/6/6/a1668bda1c6d3000/4fb_zkw5fg.png)
5. **Turn Off Data Sharing:**
Scroll down until you see the **Share Data** option. Click the **Change** button, then toggle off the data-sharing setting.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/6/6/a1668bda1c6d3000/5fb_rfekbd.jpg)
6. Once done, it supposed to look like this:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/6/6/a1668bda1c6d3000/image_pfq1li.png =1000x386)


||| ✅ Once completed, the Facebook & Instagram app will immediately stop sending data to Ads Manager. This helps prevent over-tracking issues and ensures wetracked.io remains the sole source of tracking for your store.